Measuring Business Excellence: Volume 19 Issue 1

Wicked global challenges: sustainability in the enterprise crosshairs

Rick Edgeman

This paper aims to address wicked sustainability issues lurking behind sensational headlines: “Humanity faces significant and unprecedented challenges on grand, global scales”…

Performance measurement effects on organizational responses to threats

George Huber

– The purpose of this paper is to explain how an organization’s performance measurement system can influence the appropriateness of an organization’s responses to threats.

Measuring social issues in sustainable supply chains

Payman Ahi, Cory Searcy

– The purpose of this paper is to identify the metrics used in the literature to measure social issues in sustainable supply chains.

Exploring Lean deployment in New Zealand apple pack-houses

Hans J.T. Doevendans, Nigel Peter Grigg, Jane Goodyer

This paper aims to present findings from a research project that investigated the suitability of Lean in a seasonal horticultural setting, specifically the New Zealand (NZ) apple…

Merciful yet effective elderly care performance management practices

Jannis Angelis, Henrik Jordahl

The study aims to compare management practices in private and publicly owned elderly care homes. The demands for cost-effective care combined with emphasis on client experience…

Evidence for the performance prism in higher education

Stacy Smulowitz

This study aims to examine the potential for the Performance Prism (Neely et al., 2001) to influence the perceived outcome of a planned organizational change. General Systems…

Unified communications as an enabler of workplace redesign

Joseph Williams, Ryan C. LaBrie

The purpose of this study is to examine how advances in unified communications (UC) technologies are enabling radical changes in workplace redesign. Low-cost and readily available…

Sustaining Sweden’s competitive position: lean lifelong learning

Raine Isaksson, Rickard Garvare, Mikael Johnson, Christer Kuttainen, Jörg Pareigis

The purpose of this paper is to explore what options the adult learner has for continued learning and what role universities are playing in providing net-based education. Current…

Translating triple top line strategy into triple bottom line performance

Rick Edgeman, Jacob Eskildsen, Andy Neely