Measuring Business Excellence: Volume 16 Issue 4

Knowledge‐based perspectives of innovation and performance improvement in health care

Antonio Lerro

This editorial of the special issue of Measuring Business Excellence is devoted to introduce and discuss a knowledge‐based perspective of innovation and performance improvement in…

Performance improvement in hospitals: leveraging on knowledge asset dynamics through the introduction of an electronic medical record

Luca Gastaldi, Emanuele Lettieri, Mariano Corso, Cristina Masella

This study seeks to further the current debate about how to systematically improve hospital performance by enhancing and balancing knowledge exploration and knowledge exploitation…

Managing the knowledge interdependence with electronic medical record

Rocco Reina, Concetta Cristofaro, Assunta Lacroce, Marzia Ventura

The aim of the paper is the study of information systems as mechanisms to manage existing and widespread knowledge in health care organizations; this is a platform that supports…

Value of information in health services market

Petr Cernohorsky, Jan Voracek

The traditional service market is composed of customers and service providers, interacting within a given structure and following market‐specific rules. These basic attributes are…

Knowledge management practices in healthcare services

Jussi Myllärniemi, Harri Laihonen, Henri Karppinen, Kaisa Seppänen

The purpose of the study is to develop understanding about the role of information and knowledge in healthcare processes and thereby create a basis for practices that would better…

Exploring problem finding in a medical device company

Susanne Nilsson

The purpose of this study is to investigate the implementation and use of a systematic and collaborative approach for environmental scanning in a medical device company aiming to…

Evaluating organisational climate through IC lens: the case of a public hospital

Daniela Carlucci, Giovanni Schiuma

During the past two decades a renewed interest about the role of intangible resources in determining performance of public services organisations has risen. This is particularly…