Table of contents
A stakeholder‐based perspective in the value impact assessment of the project “Valuing intangible assets in Scottish renewable SMEs”
Antonio LerroThe aim of this paper is to provide an assessment of the value generated for the stakeholders by the implementation of the project “Valuing Intangible Assets in Renewable – VIA”…
Validation of the RSQS in apparel specialty stores
Jasmine Yeap Ai Leen, T. RamayahThe purpose of this study is to validate the Retail Service Quality Scale (RSQS) developed by Dabholkar et al. in the Malaysian business setting, specifically in the context of…
Design and implementation of the Balanced Scorecard at a university institute
Simon P. PhilbinThe purpose of this research is to identify how the management of university institutes can be improved through adoption of an integrated performance measurement system based on…
Online consumer communities, collaborative learning and innovation
Carla RossiThe paper aims to outline the managerial challenges faced by the organizations interested in leveraging knowledge and creative talent embedded in online customers' communities to…
Aligning change deployment: a Balanced Scorecard approach
Payyazhi Jayashree, Syed Jamal HussainChange literature emphasizes the significance of aligning change at a systemic level for sustained effectiveness of strategic change initiatives. While this body of literature…
How to avoid the problems of target‐setting
Alan Meekings, Steve Briault, Andy NeelyAdvocates and critics of target‐setting in the workplace seem unable to reach beyond their own well‐entrenched battle lines. While the advocates of goal‐directed behaviour point…
ISSN:
1368-3047Online date, start – end:
1997Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Mr Jos Van Iwaarden
- Professor Giovanni Schiuma