Measuring Business Excellence: Volume 14 Issue 1

Performance measurement and management: a literature review and a research agenda

The purpose of this paper is to review the literature in the field of performance measurement and management (PMM) for small and medium enterprises (SMEs) and large companies and…

Beyond words: testing alignment among inter‐organizational performance measures

This paper seeks to measure in a quantitative way the degree of alignment among a set of performance measures between two organizations.

Managing without measuring: a study of an electricity distribution company

The purpose of this paper is to present an exception to the common belief “If you can't measure it, you can't manage it”. It aims to show how in certain situations particular…

Managing for performance in New Zealand's public service – a loosely coupled framework?

The purpose of this paper is to examine the institutional factors that impact on the integration of the formal model of performance management in New Zealand's public service and…

Internal performance management with UK higher education: an amorphous system?

The purpose of this paper is to provide insights into the internal performance management of UK universities.

An engagement framework for managing the Crown's ownership interests in the New Zealand tertiary education sector

The purpose of this paper is to present the theoretical foundations and lessons learned in the development and implementation of an institutional engagement framework for…

Performance‐driven behavior as the key to improved organizational performance

Recent research states that both the instrumental and the behavioral dimensions of performance management have equal influence on the performance of an organization. To test this…

Synthesizing management control frameworks

The purpose of this paper is to investigate the holistic nature of control systems to understand how they operate across organizational levels and manage change.

Rediscovering performance management: systems, learning and integration

This paper sets out to explore performance management as a discipline and propose an integrated performance management model.

Measuring the impact of research

The PMA seeks to be the world’s foremost academic-practitioner association devoted to advancing knowledge and insight into the fields of performance measurement and management

Selected papers from the 6th International PMA Conference, Dunedin, New Zealand, April 2009