Measuring Business Excellence: Volume 13 Issue 4

A management model and factors driving performance in public organizations

Francesco Sole

This paper seeks to analyse the characteristics of performance measurement and management systems in public organizations and to highlight the main factors driving performance in…

Managerial characteristics, strategy and performance in local government

Ali Ahmed Sebaa, James Wallace, Nelarine Cornelius

This paper aims to investigate strategy at the functional level, in Dubai local government. Using Miles and Snow's strategy typology, it seeks to concentrate on the relationship…

Case study: A fresh approach of the Balanced Scorecard in the Heathrow Terminal 5 project

Ron Basu, Chris Little, Chris Millard

The purpose of this paper is to present a case study of the Heathrow Terminal 5 project and to illustrate a customised application of the Balanced Scorecard in a major…

Comparative study of core values of excellence models vis‐à‐vis human values

Balvir Talwar

This paper sets out to present a comparative study of the core values of 16 excellence models vis‐à‐vis human values enshrined in ancient religious philosophies and identified by…

A decomposition and hierarchical approach for business performance measurement and management

Paolo Taticchi, Flavio Tonelli, Luca Cagnazzo

Performance measurement and management (PMM) is a key practice to drive modern businesses. The literature available in this field highlights a certain maturity regarding…

Branding paradigm for the bottom of the pyramid markets

Rajagopal

This paper aims to deliver new models of brand management in bottom‐of‐the‐pyramid (BoP) markets, considering the personality traits, image, technology and reputation of firms…

The dilemma of performance appraisal

Peter Prowse, Julie Prowse

This paper aims to evaluate the aims and methods of appraisal, and the difficulties encountered in the appraisal process.

International Forum on Knowledge Asset Dynamics (IFKAD 2010)