Table of contents
Harnessing knowledge for innovation: an integrated management framework
Andrew L.S. GohThe purpose of this article is to examine, develop and establish understanding of the management of knowledge innovation (KI).
Organizational creativity: breaking equilibrium and order to innovate
Stefania BorghiniThe aim of this paper is twofold: to propose a new theoretical framework to interpret organizational creativity as a process of situated and distributed cognition in a…
Linkage between knowledge management and R&D management
Yongtae Park, Seonwoo KimThe relationship between knowledge management (KM) and research and development (R&D) management is intrinsically close. However, little attention has been paid to the development…
Knowledge management and business intelligence: the importance of integration
Richard T. Herschel, Nory E. JonesThe purpose of the paper is to provide a thorough analysis of the difference between business intelligence (BI) and knowledge management (KM) and to establish a framework for…
The application of knowledge management in call centres
S.C.L. Koh, A. Gunasekaran, A. Thomas, S. ArunachalamThe paper proposes to evaluate the need for knowledge management in a call centre for improving quality of customer services, by addressing the issues specifically relating to…
Knowledge management effectiveness factors: the role of HRM
Victor OltraWithin the search of the key factors that explain knowledge management (KM) effectiveness, this paper aims to advance a simultaneously conceptual and practical framework that…
The impact of trust and reputation on the transfer of best practices
Leyland M. LucasThis research study, which is based on social information‐processing theory, proposes examining factors that affect intra‐organizational efforts at promoting the successful…
Dualities, distributed communities of practice and knowledge management
Chris Kimble, Paul HildrethThis main aim of this article is to explore the relationship between knowledge management (KM) and communities of practice (CoPs) in general and virtual CoPs in particular. A…
Product and process knowledge in the performance‐oriented knowledge management approach
Suk‐Gwon Chang, Jae‐Hyeon AhnThe paper proposes first, to understand how and how much knowledge contributes toward explicit business performance improvement and, second, through the understanding of knowledge…
The knowledge retrieval matrix: codification and personification as separate strategies
Jens Gammelgaard, Thomas RitterProposes that multinational companies (MNCs) establish virtual communities of practice, i.e. intranet‐based collaborative forums, and thereby benefit from a combination of…

ISSN:
1367-3270e-ISSN:
1758-7484ISSN-L:
1367-3270Online date, start – end:
1997Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Professor Manlio Del Giudice