Journal of Workplace Learning: Volume 11 Issue 3

Organizational benefits of having emotionally intelligent managers and employees

Pamela R. Johnson, Julie Indvik

In decades past, workers were, in effect, told to leave their emotions at home and most complied. No more. A person with high emotional intelligence (EI) has the ability to…

Learning action learning

L.C. Koo

This paper outlines the action learning approach in adult education. To begin, it cites some definitions of action learning and describes the characteristics of this andragogical…

Storytelling and “real” management competence

Steve McKenna

Countless organisations have developed “lists” of management competencies based on behavioural criteria. The objective of this competency development is to build a more competent…

Type C workplace interventions

James Kirk, Sherrie Howard, Illona Ketting, Courtney Little

This paper describes the appropriate uses of Type C interventions and presents three case studies for analysis and discussion. Type C change interventions include counseling…