Table of contents
Relating strategy, structure and performance
Richard E. Teare, Jorge Costa, Gavin EcclesConsiders the inter‐linking business relationships between aspects of strategy formulation, implementation and performance as they relate to the hospitality industry. The…
8223
Interpreting and responding to customer needs
Richard E. TeareRelates aspects of consumer behaviour and in particular the decision process to the procedures and processes for delivery and assuring customer service. The main themes are…
9130
Developing a curriculum for organizational learning
Richard E. TeareAddresses the agenda for learning, development and research by presenting an organizational framework for action learning, supported by internet‐based resources and tutored…
2651
Implementing virtual support for workplace learning
Richard E. TeareReviews the prospects and potential for meeting industry‐specific learning and development needs with particular reference to a “University for Industry” initiative for…
1181
ISSN:
1366-5626Renamed from:
Employee Counselling TodayOnline date, start – end:
1997Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Assistant Sara Cervai
- Prof Tauno Kekäle