Journal of Communication Management: Volume 24 Issue 4

The role of public relations in building community resilience to natural disasters: perspectives from Sri Lanka and New Zealand

M.K. Gayadini Imesha Dharmasena, Margalit Toledano, C. Kay Weaver

The paper identifies a role for public relations in disaster management by analysing disaster and communication managers' understanding of community resilience and their use of…

Assessing an organizational crisis at the construal level: how psychological distance impacts publics' crisis responses

Sungsu Kim, Yan Jin, Bryan H. Reber

The purpose of this study is to elaborate on the notion of crisis distance and to investigate its influence on publics' crisis responses (i.e. crisis severity, crisis emotions…

Conversational agents in online organization–stakeholder interactions: a state-of-the-art analysis and implications for further research

Salla Syvänen, Chiara Valentini

The purpose of this study is to review the extant literature on chatbots and stakeholder interactions to identify major trends and shed light on knowledge gaps.

Does good internal communication enhance life satisfaction?

Dubravka Sinčić Ćorić, Nina Pološki Vokić, Ana Tkalac Verčič

The study explored the relationship between the two concepts—internal communication satisfaction (ICS) and life satisfaction. Additionally, the study analyzed the link between…

Artificial intelligence in communication management: a cross-national study on adoption and knowledge, impact, challenges and risks

Ansgar Zerfass, Jens Hagelstein, Ralph Tench

Artificial intelligence (AI) might change the communication profession immensely, but the academic discourse is lacking an investigation of the perspective of practitioners on…

Women in public relations (1982–2019)

Martina Topić, Maria Joäo Cunha, Amelia Reigstad, Alenka Jelen-Sanchez, Ángeles Moreno

This paper aims to analyse the current literature on women in public relations to establish trends and areas of inquiry in the literature and identify research gaps for future…