Supply Chain Management: Volume 26 Issue 3

Guest editorial

Ida Gremyr, Arni Halldorsson

Distributed manufacturing as an opportunity for service growth in logistics firms

Laura Purvis, Andrew Lahy, Robert Mason, Mike Wilson

The aim of the paper is to explore the changing role of a logistics service providers (LSPs) to better support their supply chain (SC) partners on their journey of advancing their…

Advancing the understanding of pharmaceutical supply chain resilience using complex adaptive system (CAS) theory

Emilia Vann Yaroson, Liz Breen, Jiachen Hou, Julie Sowter

The purpose of this study was to advance the knowledge of pharmaceutical supply chain (PSC) resilience using complex adaptive system theory (CAS).

The manifestation of coordination failures in service triads

Jas Kalra, Michael Lewis, Jens K. Roehrich

This paper aims to investigate governance in service triads, specifically studying significant steering and connecting coordination failures, to reveal typically hidden…

Controlling and enabling practices to manage supply in online service triads

Robert van Kalsbeek, Manda Broekhuis, Kees Jan Roodbergen

The purpose of this paper is to understand which controlling and enabling practices are used, how the numerous supplying partners are managed and how positive network effects are…

Creating highly reliable health care organisations through reverse exchanges

Manisha Kumar, Nicholas Rich, Maneesh Kumar, Ying Liu

This paper aims to explore patient to care provider reverse exchanges to improve the care processes and service supply chain using an online feedback platform. This paper…

Relationship heterogeneity in Taiwanese maritime logistics service supply chains

Moses Shang-Min Lin, Andrew Potter, Stephen Pettit

With the diverse, heterogeneous nature of relationships being a key characteristic of service supply chains, their management is an important area for consideration. This is…

Alignment capabilities of big data’s value creation in the context of service delivery processes

Morten Brinch, Jan Stentoft, Dag Näslund

While big data creates business value, knowledge on how value is created remains limited and research is needed to discover big data’s value mechanism. The purpose of this paper…

Designing digital public service supply chains: four country-based cases in criminal justice

Aline Pietrix Seepma, Carolien de Blok, Dirk Pieter Van Donk

Many countries aim to improve public services by use of information and communication technology (ICT) in public service supply chains. However, the literature does not address…