International Journal of Quality Science: Volume 1 Issue 1


Managing Quality

Table of contents

Changing responsibilities for financial management in an era of TQM

Frank M. Gryna, Joel R. Jankowski

Examines six issues to decide whether total quality management (TQM) concepts can improve the effectiveness of company‐wide financial activities, i.e. the finance…

The dynamics of continuous improvement

John L. Michela, Hamid Noori, Shailendra Jha

Examines the literature to identify the essential components of kaizen or continuous improvement programmes. Relying on published sources on the North American experience…

Mission statements in service and industrial corporations

Terri A. Scandura, Howard Gitlow, Siew Choi Yau, Jill Greengarten‐Jackson

Empirically examines mission statements in Fortune 50 service and Fortune 50 industrial corporations. Content analysis revealed underlying issues and structures of mission…

Something old, something new: a process view of the Baldrige criteria

James R. Evans

The Malcolm Baldrige National Quality Award Criteria provide key competitive requirements of any business. However, many individuals perceive the criteria as being too…



Online date, start – end:

1996 – 1998

Copyright Holder:

Emerald Publishing Limited