Table of contents - Special Issue: Corporate Apologia: Organizational Self‐defence in a Crisis
Guest Editors: W. Timothy Coombs, Finn Frandsen, Sherry J. Holladay, Winni Johansen
Why a concern for apologia and crisis communication?
W. Timothy Coombs, Finn Frandsen, Sherry J. Holladay, Winni JohansenThe purpose of this paper is to provide context for and a preview of the content for the special issue on corporate apologia.
Apologizing in a globalizing world: crisis communication and apologetic ethics
Finn Frandsen, Winni JohansenThe purpose of this paper is to study three apologies or statements offered by the Vatican and/or Pope Benedict XVI after a much‐debated lecture at the University of Regensburg in…
Character as defence: A study of Vattenfall's communication following an incident at the nuclear plant at Forsmark, Sweden
Orla Vigsø, Maja von Stedingk WigrenThe incident in 2006 at the Vattenfall owned plant in Forsmark turned out to be one of the most serious ever in Sweden. Vattenfall's communication during this crisis did not meet…
Alitalia's crisis in the media – a situational analysis
Stefania Romenti, Chiara ValentiniThe purpose of this investigation is to explore Alitalia and the Italian Government's crisis response strategies (CRSs) implemented in three specific periods of 2008 to understand…
Reinterpreting corporate apologia as self‐discipline
Nobuyuki ChikudateThe paper aims to propose a reinterpretation of corporate apologia and social legitimacy from theoretical perspectives of phenomenology and Foucault's theory of discipline.
The acceptance of responsibility and expressions of regret in organizational apologies after a transgression
Kristin M. Pace, Tomasz A. Fediuk, Isabel C. BoteroWhen organizations face a crisis that is a result of a transgression, crisis scholars suggest that the organization should apologize in order to accept responsibility for the…
The role of emotions in crisis responses: Inaugural test of the integrated crisis mapping (ICM) model
Yan Jin, Augustine Pang, Glen T. CameronThe purpose of this paper is to extend current theories in crisis communication, by developing a more systemic approach to understanding the role of emotions in crises and the…
Examining how image restoration strategy impacts perceptions of corporate social responsibility, organization‐public relationships, and source credibility
Michel M. Haigh, Pamela BrubakerThe paper aims to test Benoit's five image restoration strategies to examine how each strategy impacts perceptions of the organization‐public relationship (OPR) and corporate…
ISSN:
1356-3289Online date, start – end:
1996Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Martina Topic