Table of contents
The effects of internal communication, leadership and team performance on successful service quality implementation: A South African perspective
Mélani FletcherIn the quest to establish communication as a critical management function, both literature and research have stressed the importance of effective communication as a prerequisite…
8779
Organizational culture, TQM, and business process reengineering: An empirical comparison
Edward W. GoreThis study explores organizational culture by examining the relationship between total quality management (TQM) and culture, and specifically three elements of a culture related…
4885
ISSN:
1352-7592Online date, start – end:
1995Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Associate Professor Sjir Uitdewilligen