Table of contents
Motivated teams: an inter‐cultural case
Ian BrooksExplores a managerial philosophy which focusses on teamwork.Investigates how a simple yet sound belief in people takes shape on theground and infiltrates all aspects of…
The apparatus business in BT – a team story
Adam ScottRecounts a team approach to turning round BritishTelecommunications plc′s (BT′s) £1 billion turnover business inthe highly competitive UK telecommunications apparatus market…
Using the stepladder technique to improve team performance
Christopher OrpenTests whether the stepladder technique, in which the entry ofmembers to a group is structured and every member is forced tocontribute, can improve team performance in managerial…
What makes teams work better
Grace Borrelli, Jennifer Cable, Malcolm HiggsProvides information on effective teamworking based on a survey ofUK private and public sector organizations. Examines the implications ofthe survey findings and identifies ways…
Practical teamwork for customer service
Steve Macaulay, Sarah CookDraws on the experience of the authors of developing teamwork tostrengthen the quality of customer service. Argues that managers whocare about their customers cannot leave…
ISSN:
1352-7592Online date, start – end:
1995Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Associate Professor Sjir Uitdewilligen