Benchmarking for Quality Management & Technology: Volume 2 Issue 2
Table of contents
Benchmarking critical factors for TQM: part II – empirical results from different regions in the world
Mohamed A. Youssef, Mohamed ZairiCompares and contrasts the findings of an empirical analysis of theTQM critical factors in different parts of the world. Indicates thatquality movement is on the rise worldwide…
Performance measurements in worldclass operations: A strategic model
Ruth A. Kasul, Jaideep G. MotwaniNo previously published research has developed a comprehensive setof requirements or critical factors that spans the literature. Offers aset of nine critical factors and 58…
The quest for quality at Safeway Australia
Amrik S. Sohal, Edmund LuReports on the quality initiative undertaken by Safeway, thelargest supermarket chain operating in Victoria, Australia and part ofthe Woolworth’s group. Illustrates the impact…
Effective benchmarking: learning from the host’s viewpoint
Nan S. Langowitz, Ashok RaoSuccessful benchmarking exchanges require co‐operation from boththe prospective benchmarker and the host benchmarkee. Adopting theviewpoint of a host company provides valuable…
Performance measurement in strategic change
Rainer Feurer, Kazem ChaharbaghiPerformance measures form an important feedback‐loop in strategicchange which represents a process of constant learning. However,complete learning can only be achieved if a…