Journal of Systems and Information Technology: Volume 11 Issue 1


Table of contents

Customer‐centric relationship management system development: A generative knowledge integration perspective

Say Yen Teoh, Shan L. Pan

This study aims to create and deploy new configurations of resources via understanding issues concerning generative knowledge integration (KI) to create a customer‐centric…


Case study illustrations of a scorecard to measure IT strategy improvements in UK SMEs

John Williams, Hefin Rowlands

The purpose of this paper is to demonstrate a means of measuring information technology (IT) strategy improvements in small to medium‐sized enterprises (SMEs).

Exploratory study to understand the phenomena of adoption of wireless handheld devices in the Australian healthcare system

Abdul Hafeez‐Baig, Raj Gururajan

The purpose of this paper is to understand the phenomenal of wireless handheld technology in healthcare environment.

Perceived importance of EMR functions and physician characteristics

David B. Meinert, Dane Peterson

The purpose of this paper is to investigate why physicians in the USA have been reluctant to embrace electronic medical record (EMR) technology. More specifically, the present…


Enhancing the curriculum: shareable multimedia learning objects

Niall MacKenzie, Andrew Walsh

The purpose of this paper is to report on an action research initiative designed to facilitate the creation of shareable multimedia learning objects at a UK higher education…

Cover of Journal of Systems and Information Technology



Online date, start – end:


Copyright Holder:

Emerald Publishing Limited

Open Access:



  • Dr Raymond Chiong