Strategy & Leadership: Volume 47 Issue 6


Table of contents

Customering: the mindset of a revolutionary model

B. Joseph Pine II

As information technology and digital networking advances, success increasingly means designing offerings that respond to customers as the unique individuals they are …

How Amazon uses metrics to drive success

Stephen Denning

The author explains how an obsession with delivering customer value at Amazon is enabled and driven by customer-driven metrics.


Using institutional knowledge to answer puzzling questions about novel challenges and opportunities

V.K. Narayanan

Article explains that institutional knowledge is crucial to the effectiveness of an organization because it enables it to reduce the time and effort needed to explore a…

Scott Kupor explains the new realities of accessing venture capital

Alistair Davidson

Interview with Scott Kupor, a managing partner at Andreessen Horowitz (AH Capital Management LLC), a private American venture capital firm founded in 2009. Its investments…

Overcoming cultural resistance to open source innovation

John Winsor, Jin Paik, Mike Tushman, Karim Lakhani

This article offers insight on how to effectively help incumbent organizations prepare for global business shifts to open source and digital business models.

The future of banking in the platform economy

Sarah Diamond, Nick Drury, Anthony Lipp, Anthony Marshall, Shanker Ramamurthy, Likhit Wagle

To better understand where the banking industry is heading and how it can thrive in the new environment of converged industries and competition, the IBM Institute for…

Cover of Strategy & Leadership



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  • Mr Robert Randall