Table of contents - Special Issue: Bad leaders: cures and preventions
Why leaders lose their way
Bill George, Andrew McLeanThe authors sought the answer to the question, “Why do so many developing leaders either fail to reach their full potential or cross the line into destructive or even unethical…
Bad leaders: how they get that way and what to do about them
Robert J. AllioThe author argues that the causes of this current epidemic of bad leadership include the leaders' personality disorders, akrasia (weakness of will), flawed values, and avoidance…
Exploring the distinctions between a high performance culture and a cult
Bert Spector, Henry LaneChallenges the popular explanation for Enron's failure as being simply about financial reporting or criminal behavior and offers a more subtle and complex explanation.
Guidelines for CEO‐speak: editing the language of corporate leadership
Joel H. Amernic, Russell J. CraigThe paper highlights the strategic importance of being alert to the power of the language and words used by CEOs in their various communications – their CEO‐speak.
Winning new customers using loyalty‐based segmentation
Rob Markey, John Ott, Gerard du ToitThe article shows how to combine loyalty and segmentation tools to define attractive new customer segments.
Emotional interactions: the frontier of the customer‐focused enterprise
Robert Heffernan, Steve LaValleDescribes how companies can make managing the emotional expectations of customers the frontier of the customer‐focused enterprise.
The off‐line imperative
Jean‐Louis Barsoux, Preston BottgerThis paper highlights the importance of executives taking a timeout to reflect – and to build that habit into their work routines.
Periscopic media tour
Craig HenryOver a two‐month period, the editor of this media review has searched worldwide for the most interesting and useful articles, blogs and books on the topic of strategic management.
ISSN:
1087-8572Renamed from:
Planning ReviewOnline date, start – end:
1996Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridMerged from:
The AntidoteEditor:
- Mr Robert Randall