Strategy & Leadership: Volume 30 Issue 4

Subjects:

Table of contents

Customer experience places: the new offering frontier

James H. Gilmore, B. Joseph Pine

Marketing flounders at many companies today, as people have become relatively immune to messages broadcast at them. The way to reach customers is to create an experience…

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13839

Weird ideas that work: an interview with Robert Sutton

Alistair Davidson

In this interview Robert Sutton talks about some of the counterintuitive practices he believes spur innovation. He proposes that companies should adopt eleven practices…

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592

How leaders of multi‐business groups add value

Stewart Early, Bruce McBratney

Too often leaders of multi‐business groups struggle with how to best add value at this level of management. CEOs and business group leaders can improve the odds of success…

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2021

Business transformation through outsourcing

Jane C. Linder, Martin I. Cole, Alvin L. Jacobson

Outsourcing is rapidly evolving beyond the simple reengineering of support processes. For many companies, outsourcing partnerships are being used to achieve rapid…

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6845

Toxic processes challenged at the Strategos “Innovation Academy”

Paul Merlyn, Liisa Välikangas

In a session of the Strategos Innovation Academy, participants considered how a number of core management processes – for example, strategic planning, capital budgeting…

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676
Cover of Strategy & Leadership

ISSN:

1087-8572

Renamed from:

Planning Review

Online date, start – end:

1996

Copyright Holder:

Emerald Publishing Limited

Open Access:

hybrid

Merged from:

The Antidote

Editor:

  • Mr Robert Randall