Handbook of Business Strategy: Volume 7 Issue 1
Table of contents
Employee disengagement: is there evidence of a growing problem?
Richard Pech, Bret SladeThe article discusses employee disengagement, a phenomenon where employees are at work but are minimizing their work contribution.
Managing for strategic success in emerging markets
Usha C.V. Haley, George T. HaleyTo develop a strategic model for effective management that incorporates aspects of strategic decision‐making from both industrialized and emerging markets.
Mastering the dynamic nature of modern strategy
Mark H. DaniellTo improve the quality of strategy development and implementation in a large or small enterprise.
Strategic opportunities at the intersection of globalization, technology and lifestyles
Sanjit Sengupta, Jakki Mohr, Stanley SlaterIn this article, we discuss four “hot” strategic opportunities for the next three‐five year time frame arising from globalization and technology trends and present frameworks that…
Competitive strategy in a global industry: tourism
Xavier Font, Richard Tapper, Janet CochraneThis paper demonstrates how the tour operating industry must take responsibility of the sustainability of its suppliers as part of the quality expected by tourists, in order to…
How to become an effective – bias‐free – decision‐maker in an increasingly global economy
Philip A. WickhamTo make strategists aware of decision biases and their potential impact on effective strategic decision‐making.
Strategic marketing’s global challenges and opportunities
David CravensStrategic marketing is confronted with an array of global challenges and opportunities at the beginning of the twenty‐first century. Some opinion leaders question the role and…
Managing virtual project teams: how to maximize performance
Palitha KuruppuarachchiI was responsible for delivering a Radio Systems Development program. The program totalling over A$20 million was undertaken in the country NSW, Australia, over a three‐year time…
Beyond advertising: why people are the new media
Scott DegraffenreidTo identify and explain the causative factors in the ongoing and chronic decline of general advertising effectiveness.
CRM and customer service: strategic asset or corporate overhead?
Alan SmithTo provide practitioners of management a sense of the importance of strategically leveraging the customer relationship management (CRM), which has been growing since the…
Twelve steps to CRM without eating an elephant
Stephen E. LipkaImplementing customer Relationship Management systems and processes can be a daunting task, particularly when it is viewed as an all‐or‐nothing proposition. There is, in fact, an…
The life, death and resuscitation of brands
Jonathan GroucuttPurpose – By using the metaphor of the human life cycle this paper examines some of the longevity issues of branding. The paper also explores how brands can be resuscitated (or…
Relationship marketing: why bother?
Tracy G. Harwood, Tony GarryThis paper provides a general review of relationship marketing, its application to a business‐to‐business context and examines reasons for its failure.
From strategy to e‐strategy: lessons from two success stories
Efthymios ConstantinidesThis paper examines the strategic approach of two exemplar internet firms belonging to the first generation of dot.coms. The analysis identifies and compares their corporate…
Ulcer‐free product development
Darrell MockusTo help people who are responsible for product management to avoid risks that often derail a product. Increase the success of a product by making better decisions.
The role of marketing intelligence officers in strategy formulation and implementation
Peter R.J. Trim, Yang‐Im LeeThis article highlights the role that marketing intelligence officers need to fulfill if they are to assist marketing strategists in a broad range of duties. The marketing…
The high‐performance organization: making good decisions and making them happen
Paul Rogers, Marcia BlenkoTo demonstrate that high performance in organizations results from their being decision‐driven.
Strategic innovation: a new perspective on strategic management
Anders DrejerThe purpose of the paper is to define the emerging concept of strategic innovation.
Hoshin planning: strategy of a different kind
Mohamed ZairiOne of the key miracles of Japan’s success in dominating international markets for such a long period of time is their approach to strategic planning. This article talks about…
Managing risky business: the case of Jardine Matheson & Company
Carol ConnellJardine Matheson & Company is a Hong Kong multi‐industry conglomerate that has gone through political upheaval, global and regional economic crises, and has survived and…
Winning through strategic communities: a case study
Mitsuru KodamaAims to provide new practical viewpoints regarding the knowledge management and leadership theory of corporate innovation through an in‐depth case study.
From hindsight to foresight in strategic cost management
Jan EmblemsvågTo show how we can turn cost management practices around and look forward, concentrate on managing risks and costs before they occur.
Making strategic planning work: a case study of Countrywide Financial
Eric Flamholtz, Stanford KurlandStrategic planning is a misunderstood and maligned managerial tool. Most organizations have tried it but relatively few actually achieve success in strategic planning.
Enhancing strategic capital
Peter SmithThis paper provides managers with the understanding and means to assess and exploit the impact of influence‐related social factors on strategic planning and implementation.
The ethics of business strategy
Fred Hansen, Michele SmithThis chapter examines the linkage between strategy and ethics in business.
Breakthrough performance: a way out of predicaments
Joseph A. De FeoIdentify breakthroughs that must occur and a step‐by‐step process that will enable organizations to achieve improved and sustained results.
Leadership decisions: issues to consider in the global environment
Erwin RauschThis article is intended to explain a conceptual model that can help to make higher quality decisions in management and in other situations where domestic or international…
A major mistake that managers make
Russell L. AckoffOne does not learn from doing something right; one already knows how to do it. By doing something right one gets confirmation of what one already knows but no new knowledge. The…
Getting engaged: an inclusive approach to strategy development
David CalfeePurpose – To share with your readership a new approach to engaging an organization in strategy development while also aligning the strategy with the desired culture…
Management by values (MBV): a new philosophy for a new economic order
Simon L. Dolan, Bonnie A. RichleyThis paper is aimed at presenting a conceptual model of managing by values (MBV) as an important philosophical and practical framework for leaders and managers of organizations…
A strategic framework to achieve stellar results
Mary LippittPresent the selection of strategy as a new filter for examining leadership effectiveness.
Strategic roles for model leaders
Donald W. MitchellDefine the unique aspects of the roles that the leaders have played in the most successful organizations.
Why today’s corporate cultures must change
Dean RobbThis article examines how certain historical forces – the scientific revolution and “scientific management” – have created a legacy of organizational “design DNA” that can create…
Metrics that matter: seven guidelines for better performance measurement
Michael AllioMost strategies stumble in the implementation phase. This article outlines a market‐validated process, and practical guidelines, for deploying well‐calibrated metrics to optimize…
Reframing the rules of value creation: leading through identity
Larry AckermanThe purpose of this article is to show how organizations become strategically more efficient when they are managed through the lens of identity.
Four learning approaches to enhancing employee productivity
Deborah DorsettThe purpose of this article is to inform employers of the benefits of a learning analysis model. By studying the way employees learn and adjusting teaching methods accordingly…
High involvement management and human resource line sustainability
Paul J. GollanThis article will outline a number of issues for organizations to consider when pursuing sustainable high performance workplace outcomes through high involvement management (HIM…
The role of executive coaching in performance management
Barbara KaufmanThe purpose of this article is to identify circumstances under which executive coaching is and is not an appropriate performance management tool. Alternative performance…
Toward zero management learning organizations
Ted O’KeeffeTo determine the percentage of organizations that have moved beyond best practice and lean manufacturing toward zero management learning organizations.
The configuration of long‐term executive directors incentive schemes
Christopher PassThe Article seeks to identify the configuration of executive directors conditional option and LTIP arrangements used to align the interest of the company’s directors and…
Adopting new technologies
Alberto CarneiroThis article intends to contribute to a better understanding of the reasons why some organizations have almost completely ignored the need to adopt new technologies or they are…
Web accessibility: guidelines for busy administrators
Sheryl BurgstahlerThe purpose of this article is to guide administrators in making their organizations web sites accessible to people with disabilities.
Improving the performance of technology partnerships: a case study in the Turkish textile industry
Dilek Cetindamar, Bülent Çatay, O. Serdar BasmaciCollaboration is an advantageous strategy for technology‐based competition. Thus, it is of high concern to understand mechanisms behind the success of collaborations such as…
Embedded ethics: how to build better IT mousetraps
David H. GleasonTo help the reader understand how the ethics of management decisions become embedded into technology systems.
Supply chain effectiveness: strategy and integration
Brian LeavySupply chain effectiveness has never been more important to commercial success. Yet, the overall experience to date has been disappointing for too many companies. This article…
Strategic management lessons from e‐commerce
Maris G. MartinsonsThis study aimed to explain the high failure rate of e‐commerce ventures.
Getting your infrastructure components to work together
Renate RooneyThe purpose of this article is to help companies successfully align their strategies with their people, processes and technologies to achieve effective integration and deliver…
Realizing the business benefits of enterprise IT
Amir M. SharifThe development and implementation of IT/IS systems inherently requires a deep understanding of user requirements. However, experience shows that a key barrier to the success of…
Communication strategies in the age of accountability
Andrew PharoahTo help executives understand the communications implications of the current climate and devise successful strategies. To promote a better understanding of the importance of…
Guidelines for managing dispersed teams: enhancing communication and productivity
Peggy M. BeranekTo provide information to managers on training geographically dispersed teams to enhance communication and productivity.
Paradoxes of culture: how to make more accurate interpretations
Roger BellThe purpose of this article is to address a problem I have experienced over many years teaching culture classes to undergraduates, MBA and working managers, who may confuse the…
The importance of constituency management
Bob PaganoToday, many companies manage their corporate reputation in a reactive or ineffective way. Bad press, damaging rumors, and public outrage over corporate scandals has impacted a…
High performance organizations: creating a culture of agreement
Stewart LevineThe paper is written for the purpose of providing insight and understanding of organizational culture – how and from what does it develop, and how can you consciously create…
Kazoo while you work: transforming people skills for the conceptual age
William ProtzmannTo highlight the need for a new paradigm for business thinking as the information age matures and white‐collar jobs shift to lower cost providers overseas
Strong communication skills a must for today’s leaders
Deborah J. BarrettThis article is designed to help senior managers be better leaders by being better communicators. The article explains my original concept of “leadership communication” and…