Table of contents
Are you taking advantage of all the ways e‐commerce is transforming four key business processes—product development, manufacturing, supply chain management, and customer service?
Using Y2K compliance as a starting point, NCR established a standard IT infrastructure that's consistent for all its offices worldwide.
As e‐commerce capability becomes more and more integral to business success, a new executive is stepping in to lead the way.
You may have the technology to turn your traditional business into an e‐business. But do you have the people—and do you know what to do with them?
What if you were suddenly promoted to chief knowledge officer‐do you know what your first step would be?
Knowledge is the single most important competitive advantage an organization can have. But it's often not clear how to effectively obtain and share it.
Here are a few daring, innovative companies that were willing to question the fundamental business model which may have brought them success in the first place.
Think your company is too small to implement Six Sigma? Or that it doesn't have the statistical analytical capabilities, or that it doesn't produce products or services…
Speed‐to‐market is not just a buzzword. It is a belief and a behavior. Here's how to get your people to act in ways that achieve high speed‐to‐market.
Culture has a great influence on a firm's—or product's—life cycle and experience curve. Here's how.
No matter how deeply you cut costs after a merger, if you don't assess and plan for the cultural changes, your merger is likely to fail.
A scorecard is only as good as the measures you choose to include in it. Here's how one company determined the right measures and made its scorecard work.
Despite the difficulties, leaders can change corporate cultures—and relatively quickly. The difference between years of frustrated preaching and rapid cultural change is…
It's not enough for leaders to have a vision. They need to know how to help everyone in the company see it.
By capturing and applying knowledge to processes on a real‐time basis—rather than collecting and housing information in a repository and analyzing it after the…
Understanding the economics and dynamics of channel marketing systems is the keystone to implementing successful channel marketing strategies.
By measuring employees' resistance to change during the planning phase of change management, you can avoid stumbling blocks during the implementation.