The Learning Organization: Volume 5 Issue 2

Action Learning at Work

Trevor Thornett

Conceptual frameworks beyond the learning organisation

Simon Griffey

The learning organisation is a concept and, as with any complex concept, embodies sets of values, goals and beliefs. As consensus grows about these values, goals and beliefs, the…

Focusing learning on customer service: an example from the public sector

George Woods, Carlo Lantsheer, Richard E. Clark

Describes an example of a successful learning programme focused on customer satisfaction. Reports on a programme for experienced staff in the European Patent Office called ChOral…

Model for change and learning (one example of a member of the UN family creating its own process by using the experience of its own people)

Adelina Guastavi, Barry Oxtoby

The United Nations Staff College Project (UNSCP), conceived in 1996 as a project with an initial life‐span of five years, has been entrusted by the United Nations to the…

Organisational learning and inter‐firm “partnering” in the UK construction industry

James Barlow, Ashok Jashapara

The paper explores the role of construction industry “partnering” ‐ the development of closer collaborative links between firms ‐ in stimulating organisational learning. Drawing…

The role of the emotional climate in learning organisations

Véronique Tran

This paper describes the research directed at the study of the role of the emotional climate in learning organisations. It becomes increasingly obvious that an emotional climate…