Quality Assurance in Education: Volume 27 Issue 2


Table of contents

A pragmatic model of student satisfaction: a viewpoint of private higher education

Abu Rashed Osman, Ruswiati Surya Saputra

The purpose of this paper is to investigate the relationship between service quality, program quality, institutional image and student satisfaction in the context of higher…


Cognitive influences shaping grade decision-making

Ian Pownall, Victoria Kennedy

The purpose of this study is to explore the influences that shape the intention of a grading decision at the point at which it is made. This can be particularly important when…

Universal basic education in Nigeria: can non-state actors make a difference?

Oluwaseun Kolade

Against the backdrop of falling standards and failing government policies in the education sector in Nigeria, this paper aimed to investigate how and why non-state actors can make…

NEET for medics: a guarantee of quality? An exploratory study

Vasumathi Arumugam, Rajesh Mamilla, Anil C.

The government has taken an initiative to improve the MBBS admission process in the country to eradicate the academic dishonesty and encourage the deserving candidates for MBBS…

Quality assurance of full-time faculty adequacy: institutional narratives

Nhung Thi Tuyet Pham, Valerie Paton

Adequacy of full-time faculty is a fundamental indicator used by US accreditors to ensure quality learning environments. This paper aims to explore institutional responses to one…

Balancing centralization and decentralization management at University of Bahrain

Bassam Mohamed Alhamad, Rama Aladwan

There is no such thing as a truly centralized or decentralized management system. With regard to universities, most of the key areas in universities are centralized, e.g. finance…

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Emerald Publishing Limited

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  • Dr Jeffrey W Alstete
  • Dr Heidi Flavian
  • Dr Krassie Petrova