Quality Assurance in Education: Volume 24 Issue 3


Table of contents

Assessing the efficiency of secondary schools in Chile: a data envelopment analysis

David Andres Munoz, Juan Pablo Queupil

The purpose of this paper was to evaluate the efficiency of secondary education schools in Chile. Since the early 1980s, several educational reforms have been passed with the main…

SERVQUAL application and adaptation for educational service quality assessments in Russian higher education

Railya B. Galeeva

The purpose of this study is to demonstrate an adaptation of the SERVQUAL survey method for measuring the quality of higher educational services in a Russian university context…


Interactive decision support for academic advising

Abdallah Mohamed

This paper aims to support academic advising, which plays a crucial role in student success and retention. The paper focuses on one of the most challenging tasks involved in…

Perceptions of higher education quality at three universities in Vietnam

Huong Thi Pham, Louise Starkey

Vietnam is experiencing rapid expansion in the provision of higher education that requires quality assurance appropriate for the Vietnamese-centralised Confucian cultural context…


Impact of quality management systems on teaching-learning processes

Francisco José Fernández Cruz, Inmaculada Egido Gálvez, Rafael Carballo Santaolalla

Quality management systems are being used more frequently in educational institutions, although their application has generated a certain amount of disagreement among education…


Organisational climate as a predictor of workforce performance in the Malaysian higher education institutions

Mohammed Borhandden Musah, Hairuddin Mohd Ali, Shafeeq Hussain Vazhathodi al-Hudawi, Lokman Mohd Tahir, Khadijah Binti Daud, Hamdan Bin Said, Naail Mohammed Kamil

This study aims to investigate whether organisational climate (OC) predicts academic staff performance at Malaysian higher education institutions (HEIs). The study equally aims at…

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Emerald Publishing Limited

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  • Dr Jeffrey W Alstete
  • Dr Heidi Flavian
  • Dr Krassie Petrova