Quality Assurance in Education: Volume 23 Issue 1


Table of contents

Student satisfaction or happiness?: A preliminary rethink of what is important in the student experience

Aftab Dean, Paul Gibbs

This paper aims to investigate the purpose of the complex open system of higher education and to explore this transformative experience as personal flourishing, where students…


Benchmarking for the effective use of student evaluation data

John Smithson, Melanie Birks, Glenn Harrison, Chenicheri Sid Nair, Marnie Hitchins

The purpose of this paper is to examine current approaches to interpretation of student evaluation data and present an innovative approach to developing benchmark targets for the…


A framework for Six Sigma project selection in higher educational institutions, using a weighted scorecard approach

Monica C. Holmes, Lawrence O. Jenicke, Jessica L. Hempel

This paper discusses the importance of the Six Sigma selection process, describes a Six Sigma project in a higher educational institution and presents a weighted scorecard…


A framework for measuring student and staff satisfaction with university campus facilities

Sami Kärnä, Päivi Julin

The purpose of the study is to evaluate and discuss the extent of the satisfaction as perceived by the students and staff towards university facilities and services in two…


Consumer attitude towards service failure and recovery in higher education

Hardeep Chahal, Pinkey Devi

This paper aims to explore consumer attitude towards service failure and recovery in the higher education in general and with respect to teaching, examination, library, computer…


Dimensions driving business student satisfaction in higher education

Mazirah Yusoff, Fraser McLeay, Helen Woodruffe-Burton

This study aims to identify the dimensions of business student satisfaction in the Malaysian private higher educational environment and evaluate the influence that demographic…

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Emerald Publishing Limited

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  • Dr Jeffrey W Alstete
  • Dr Heidi Flavian
  • Dr Krassie Petrova