Quality Assurance in Education: Volume 21 Issue 1

Academic advising: does it really impact student success?

Adena D. Young‐Jones, Tracie D. Burt, Stephanie Dixon, Melissa J. Hawthorne

This study was designed to evaluate academic advising in terms of student needs, expectations, and success rather than through the traditional lens of student satisfaction with…

Accreditation in higher education in Chile: results and consequences

Óscar Espinoza, Luis Eduardo González

The purpose of this paper is to analyze and discuss the results that the accreditation system implemented in Chile has brought to higher education institutions and undergraduate…

Strike four! Do‐over policies institutionalize GPA distortion

Jonathan Marx, David Meeler

The aim of this paper is to illustrate how universities play an institutional role in inflating student grade point averages (GPA) by modifying academic polices such as course…

A 3D approach to first year English education

Margaret Zeegers

The purpose of this paper is to explore the suggestive possibilities of an approach to undergraduate English teacher education that the author has called the 3D Approach – Develop…

Antecedents and consequences of service quality in a higher education context: A qualitative research approach

Parves Sultan, Ho Yin Wong

The purpose of the paper is to report on the perception of students in regard to critical antecedents, dimensions and consequences of service quality with an aim to develop a…

Different academics' characteristics, different perceptions on quality assessment?

Sónia Cardoso, Maria João Rosa, Cristina S. Santos

The purpose of this paper is to explore Portuguese academics' perceptions on higher education quality assessment objectives and purposes, in general, and on the recently…