Quality Assurance in Education: Volume 19 Issue 4


Table of contents

Being professional in English language teaching services: a Delphic panel study

John Walker

The purpose of this paper is to develop an inventory of behaviours and attitudes expected of English language teaching (ELT) professionals in a services context.


Initial investigation of Hong Kong post‐secondary students’ learning patterns

Dennis C.S. Law, Jan H.F. Meyer

The purpose of the present study is to report the initial analyses of relationships between various components of the learning patterns exhibited by a group of 1,572…

E‐learning as an alternative strategy for tourism higher education in Egypt

Galal M.H. Afifi

This research aims to be one of the earliest studies to investigate tourism e‐learning in Egypt, thus, it will initially shed light on the current standing of e‐learning in Egypt…


Quality perception within corporate e‐learning providers in Catalonia

Albert Sangrà, Pedro Fernández‐Michels

The paper seeks to describe the Catalan corporate e‐learning providers from the perspective of quality perception, quality assessment and quality control.

Quality as a gap analysis of college students' expectations

Mary Jo Jackson, Marilyn M. Helms, Mohammad Ahmadi

This paper aims to address students' expectations of classroom pedagogy. It suggests that meeting students' specific expectations of teaching, one of the core educational…


Does LibQUAL+TM account for student loyalty to a university college library?

Øyvind Helgesen, Erik Nesset

The purpose of this paper is to find out whether LibQUAL+TM can account for student loyalty to the library of an institution of higher education. LibQUAL+TM is a marketing tool…


An analysis of learning levels within and between a degree and a diploma: New Zealand case study

Susan Warring

This paper aims to analyse how learning levels differ within and between degrees and diplomas with specific application to the Bachelor of Applied Business Studies degree and the…

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Emerald Publishing Limited

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  • Dr Jeffrey W Alstete
  • Dr Heidi Flavian
  • Dr Krassie Petrova