Quality Assurance in Education: Volume 15 Issue 3


Table of contents

The relationship between ISO 9000 participation and educational outcomes of schools

Sang Hoon Bae

The study seeks to examine the relationship between the implementation of the ISO 9000 quality management system and educational outcomes of schools, measured by student…


Enhancing the quality and consistency of undergraduate dissertation assessment: A case study

Chaminda Pathirage, Richard Haigh, Dilanthi Amaratunga, David Baldry

This paper sets out to examine methods that can be used to enhance the quality and consistency of dissertation assessment.


The rhetoric and reality of “quality” in higher education: An investigation into staff perceptions of quality in post 1992 universities

Martin J. Cartwright

The paper aims to describe research undertaken in two post‐1992 universities into staff perceptions of and reactions to the rhetoric of the national quality agenda in the UK as…


Student evaluations of teaching: perceptions and biasing factors

Ahmad Al‐Issa, Hana Sulieman

The purpose of this study is to examine students' perception of end‐of‐semester Student Evaluations of Teaching (SET), and to explore the extent to which SET are biased by…


An exploratory study on the value of service learning projects and their impact on community service involvement and critical thinking

Mathew Joseph, George W. Stone, Kimberly Grantham, Nukhet Harmancioglu, Essam Ibrahim

This exploratory study attempts to capture some of the principal benefits/factors attributable to service learning/community service projects, from a student perspective.


Evaluating service quality in universities: a service department perspective

Gareth Smith, Alison Smith, Alison Clarke

The purpose of the study is to report on an in‐depth exploration of service quality in an Information Technology service department in a Higher Education Institute (HEI) and to…


The dilemma of internal evaluation in higher education: a longitudinal case study

Yadollah Mehralizadeh, Mohamad Jafar Pakseresht, Massoud Baradaran, Sakineh Shahi

This paper aims to report the process and outcomes of a case study which introduced internal evaluation procedures into academic departments of a university in Iran. The purpose…

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  • Dr Jeffrey W Alstete
  • Dr Heidi Flavian
  • Dr Krassie Petrova