Table of contents
Foundation degrees: a risky business?
Jennifer RowleyFoundation degrees, the new proposal for sub‐degree vocational education in the UK, are characterised by innovation both in their design (curriculum, teaching, learning and…
Continuous improvement framework: implications for academia
Cecilia TemponiTo analyze the main elements of continuous improvement (CI) in higher education and the concerns of academia's stakeholders in the implementation of such an approach. Suggests…
Using kaizen to improve graduate business school degree programs
M.L. EmilianiTo illustrate the applicability of kaizen in higher education.
Measuring customer satisfaction in summer courses
Mercedes Marzo‐Navarro, Marta Pedraja‐Iglesias, M. Pilar Rivera‐TorresThe recent changes that have occurred in the Spanish university teaching environment, such as growing competition, have caused these courses to become an important differentiating…
An educational institution's quest for service quality: customers’ perspective
Mathew Joseph, Mehenna Yakhou, George StoneThe purpose of the current study is to assess some of the self‐reported factors that students in the study used as choice criteria in making their school selection.
ISSN:
0968-4883Online date, start – end:
1993Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Dr Jeffrey W Alstete
- Dr Heidi Flavian
- Dr Krassie Petrova