Quality Assurance in Education: Volume 12 Issue 4


Table of contents

Embedding quality: the challenges for higher education

Laurie Lomas

This paper reviews recent research, literature and the views of a small sample of senior managers and academics in English higher education institutions on the challenges…


Quality in university student administration: stakeholder conceptions

Peter Shanahan, Rod Gerber

This paper examines the varying experiences of quality amongst key stakeholders (those who have an interest in, an impact on or are users of) in faculty student administration in…


Improving business school courses by applying lean principles and practices

M.L. Emiliani

Describes the application of lean principles and practices to the design and delivery of a graduate business course on leadership taken by part‐time working professional students…


Impact of private‐sector university growth on the societies of post‐Communist Europe: a case study from Slovakia

Bill Collinge

This article considers the arguments used in support of private‐sector educational establishments in post‐Communist Europe and compares them with the observations and experiences…

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Emerald Publishing Limited

Open Access:



  • Dr Jeffrey W Alstete
  • Dr Heidi Flavian
  • Dr Krassie Petrova