Quality Assurance in Education: Volume 10 Issue 4


Table of contents

Assuring quality service in higher education: registration and advising attitudes in a private university in Lebanon

Kamal Abouchedid, Ramzi Nasser

The first encounter of students at universities is the administrative office, which leaves a lasting imprint for their entire experience in higher education. With the exponential…


Student perceptions of face‐to‐face induction for on‐line programmes

Myra Hodgkinson

This paper is concerned with student perceptions regarding a face‐to‐face orientation event prior to commencing an on‐line MSc in Hospitality and Tourism Management. The…


Accounting administrators’ perceptions of student evaluation of teaching (SET) information

D. Larry Crumbley, Eugene Fliedner

Most business schools use student evaluation of teaching (SET) survey data for promotion, tenure, and merit decision‐making purposes. Since most SET questionnaires focus on…


Measuring the effect of higher education on university students

Maureen Tam

A study to measure the influence of higher education on students’ academic, social and personal growth was conducted at a local university in Hong Kong in 2000. The setting was…


The E‐College and quality assurance: the irresistible and the immovable

Norah Jones, Arthur Morgan, David Turner

Existing quality assurance arrangements do not consider the variations in design and delivery opportunities offered through the utilisation of emerging technologies and its…


The Swansea internal quality audit processes: a case study

Ken Reid, David Ashelby

Applying internal quality audit processes and procedures into higher education institutions has been under active consideration since the days of the former Higher Education…

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Emerald Publishing Limited

Open Access:



  • Dr Jeffrey W Alstete
  • Dr Heidi Flavian
  • Dr Krassie Petrova