Quality Assurance in Education: Volume 10 Issue 1


Table of contents

Releasing trapped thinking in colleges. Part 2: managing innovation and building innovation into ordinary work

Donal Carroll

Suggests that, in order to meet the challenges of the Learning and Skills Council, post‐compulsory education and training organisations need to develop a new organisational…


Quality measurement and quality assurance in higher education

John F. Welsh, Sukhen Dey

This paper discusses the notion of quality measurement and describes the role of an enterprise‐wide, technology‐based continuous Quality Measurement System (QMS2000) in the…


The need for education and training in the use of the EFQM model for quality management in UK higher education institutions

A. Ernest Osseo‐Asare, David Longbottom

This paper describes the findings of a case study undertaken to investigate the status of total quality management in a UK higher education institution (HEI) using the…


A student’s initial perception of value when selecting a college: an application of value added

Richard Schmidt

Higher education customers can be defined as either the faculty, students or administration. The key stakeholder often has been identified as the student. Selecting a college is…


E‐learning: engagement, enhancement and execution

Ian Roffe

Explores the practical and theoretical issues involved in the evaluation, quality assurance and engagement of operating an e‐learning programme as a distance learning service on…

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Emerald Publishing Limited

Open Access:



  • Dr Jeffrey W Alstete
  • Dr Heidi Flavian
  • Dr Krassie Petrova