Training for Quality: Volume 5 Issue 4

Total quality through empowered training

John V. Chelsom

Considers the relationships between ISO 9000, TQM and business performance. Argues that the correlation between ISO 9000 and success is still weak, and that many organizations…

Team leader style: enhancing the creativity of employees in teams

Rebecca A. Thacker

Shows that the communication style that team and project leaders use to enhance team creativity is of paramount importance in trying to promote creativity in the workplace. Team…

An evaluation of TQM and the techniques for successful implementation

Peter Kia Liang Tan

Shows an in‐depth research focusing on the concerns of organizations in improving productivity and profitability levels by effective and efficient means using TQM. Evaluates the…

Self‐management: implications for teacher training

Wing‐Ming Cheung, Yin Cheong Cheng

Argues for the importance of self‐management in ensuring quality of teacher performance. Aims to propose a framework of teacher self‐management and draw implications for teacher…

Legal implications of ISO 9000 QMS in standard forms of building contract

Anne Magdaline Netto, Sui Pheng Low, Ai Ling Lo

Traditionally, clients’ expectations with regard to quality in construction works are ensured and upheld by building contracts. With the recent emergence of ISO 9000 quality…

ISO 9000 perspective for the construction industry in the UK

Roy Giles

Reviews the process of ISO 9000 registration for the construction industry, with insight from the author’s rich experience in helping construction firms to register for this…