Training for Quality: Volume 4 Issue 4


Table of contents

Learning to learn ‐ from facts to knowledge

Michael Starkey, Roger Brewin, Mal Owen

Discusses Shewhart’s control charts and how they have been confined traditionally to the shopfloor in manufacturing industry. Contends that now practitioners are leading a growing…


Developing a plan to win the Baldrige Award

Tongta Srivivatanakul, Brian H. Kleiner

Presents a strategy for companies to adopt when striving for eligiblity for the Baldrige Award. The Baldrige Award became the US standard of excellence due to the fundamental…


Staff development for school education quality: implications of multimodels

Wai Ming Tam, Yin Cheong Cheng

Believes that an urgent need for in‐depth understanding of the relationship of staff development to education quality exists in current educational reforms, policy making, and…


“I shall teach...the theory of a system, and cooperation”

Henry R. Neave

Contends that Deming’s philosophy for management is imperfectly understood. Unlike just a few years ago, very many people have now heard of W. Edwards Deming, and know something…


Training needs associated with statistical process control

Claire Hewson, Peter O’Sullivan, Keith Stenning

Examines training needs associated with statistical process control (SPC), focusing on changes in organizational structure resulting from the implementation of SPC and associated…


People management: where is the evidence of best practice? Part III

A. Hamzah, M. Zairi

Presents the final paper in a series of three, looking at best practice in people management. Papers I and II discussed best practice through direct primary examination and the…




Online date, start – end:

1993 – 1997

Copyright Holder:

Emerald Publishing Limited

Merged to become:

The TQM Magazine