Training for Quality: Volume 3 Issue 4


Table of contents

Winners or losers? Ranking or co‐operation?

Phillip Bowen

Raises the question why society relies on ranking and grading fromthe first day of school, through the educational system, into theworking environment. Goes on to discuss…


Effective facilitators – a key element in successful continuous improvement processes

Lesley Perry

Explores the role of the facilitator in the implementation of atotal quality management or continuous improvement process. Manyorganizations, having planned their goals…


ISO 9000 – what it means to international business today

Ted Masternak, Brian H. Kleiner

Based on the idea that promoting standardization will encourage theinternational exchange of goods and services, ISO 9000 is a series ofinternationally accepted standards…


The Japanese 5‐S practice and TQM training

Samuel K. Ho, Svetlana Cicmil, Christopher K. Fung

Workplaces in Japan are well‐known for their cleanliness andorderliness. This results from the Japanese emphasis on training anddiscipline. The logic behind the 5‐S…


Achieving national targets for education and training

Christopher Ball

Examines the benefits of education and training. Shows that only avery low percentage of graduates or people with higher educationqualifications are unemployed. Suggests…




Online date, start – end:

1993 – 1997

Copyright Holder:

Emerald Publishing Limited

Merged to become:

The TQM Magazine