Training for Quality: Volume 3 Issue 3
Table of contents
Industrial engineering and TQM
V.H.Y. Lo, D. SculliExamines the concepts that underlie the discipline of industrialengineering (IE). Then draws parallels between the concepts of totalquality management (TQM) and those of IE…
Understanding and applying Deming’s primary concept of “profound knowledge”
Ronald P. AnjardExplores the prevailing system of management in the West, which hasdiscouraged individual initiative. The results are decreased innovationand a reduction in applied technology. To…
A “sea change” at Do It All: how it seems to have got its act together, surprising me, my wife and a builder
Clive E. HoareWritten from a customer point of view and using the example of alarge DIY chain store, describes how a culture change made a significantnarrowing of the gap between desired and…
Value discrepancies, work experiences, satisfactions and performance in a professional services firm
Ronald J. BurkeCorrelates discrepancies between the importance attached toparticular cultural values and their presence within a largeprofessional services firm. Considers three types of…
A management synopsis of empowerment
Mike van Oudtshoorn, Laurie ThomasInvestigates “empowerment” and its relevance tomanagement and organizations. Discusses in detail the advantages anddisadvantages of empowerment and disempowerment. Business…
Towards a learning organization
Graeme A. MurdochDiscusses the profile of a learning organization as described bySenge. Describes the current organizational status of Brooksby College,Leicestershire, UK, in relation to a…