Training for Quality: Volume 3 Issue 3


Table of contents

Industrial engineering and TQM

V.H.Y. Lo, D. Sculli

Examines the concepts that underlie the discipline of industrialengineering (IE). Then draws parallels between the concepts of totalquality management (TQM) and those of IE…


Understanding and applying Deming’s primary concept of “profound knowledge”

Ronald P. Anjard

Explores the prevailing system of management in the West, which hasdiscouraged individual initiative. The results are decreased innovationand a reduction in applied technology. To…


A “sea change” at Do It All: how it seems to have got its act together, surprising me, my wife and a builder

Clive E. Hoare

Written from a customer point of view and using the example of alarge DIY chain store, describes how a culture change made a significantnarrowing of the gap between desired and…


Value discrepancies, work experiences, satisfactions and performance in a professional services firm

Ronald J. Burke

Correlates discrepancies between the importance attached toparticular cultural values and their presence within a largeprofessional services firm. Considers three types of…


A management synopsis of empowerment

Mike van Oudtshoorn, Laurie Thomas

Investigates “empowerment” and its relevance tomanagement and organizations. Discusses in detail the advantages anddisadvantages of empowerment and disempowerment. Business…


Towards a learning organization

Graeme A. Murdoch

Discusses the profile of a learning organization as described bySenge. Describes the current organizational status of Brooksby College,Leicestershire, UK, in relation to a…




Online date, start – end:

1993 – 1997

Copyright Holder:

Emerald Publishing Limited

Merged to become:

The TQM Magazine