Training for Quality: Volume 2 Issue 1

Taking Quality to Japan

Peter Broadbent

Japan has become a signatory to the whole concept of worldwide standardsat ISO 9000 level but it appears that the complexities of the standardand its application have not always…

Human Resources and Total Quality Management: : Some Case Study Evidence

P.B. Beaumont, L.C. Hunter, R.M. Phayre

The growing interest in total quality management programmes iswell‐known, although there is some concern that such programmes have, inpractice, paid only limited attention to…

Quality Instruments for Defining Authority

Kees Ahaus, Hen van de Water

Defining authority is a topic of current interest in quality management.The problem of insuffient definitions of authority appears in differentforms: overlap in authority, a…

Total Quality Management – The Solution to More Training in Britain?: A Survey of Small‐to‐medium‐sized Manufacturing Firms in the North of England

Anoop Patel, Gerry Randell

Total quality management has become an important issue in many publicand private sector organizations. This may provide hope that trainingmay be taken seriously in Britain, Many…

Erratum

This article has been withdrawn as it was published elsewhere and accidentally duplicated. The original article can be seen here: 10.1108/09544789410054000. When citing the…

Achieving a Competitive Advantage through Quality Training

Jaideep G. Motwani, Mary L. Frahm, Yunus Kathawala

Quality is another name for customer satisfaction and the USA cannotafford to ignore its importance. Education and training are essential tothe productivity and competitive…