Human Resource Management International Digest: Volume 22 Issue 1

Taking off the L-plates: making training more effective

– Emphasizes the importance of ensuring the right training and the right delivery.

McDonald's shines for the opportunities it offers female employees: Big rise in percentage of women in management

– Examines some of the reasons that the percentage of women in management jobs has risen at McDonald's.

BAE Systems takes environmental training to the top: Senior executives learn how to integrate green issues into their everyday functions

Describes how BAE Systems, a global provider of defense and security products, is integrating environmental awareness into every business unit and helping its executives to…

HCL Technologies puts employees before customers: … and reaps rich rewards in terms of market-leading innovation and profitability

Reveals that, in an era when almost all businesses accept that the customer comes first, a company that is putting its employees in pole position is reaping the benefits in terms…

PhotoBox focuses on employees' strengths: Training fosters a positive and energizing culture

Reveals how line managers who play to their strengths and are noted for their positive leadership qualities are fostering a positive and energizing culture with high levels of…

Training costs fall by 80 percent at Northumberland County Council: Learning-management system improves access, efficiency and course quality

– Explains how Northumberland County Council in England cut its training costs by 80 percent.

InterContinental Hotels says “Bravo” to 33,000 employees worldwide: Global recognition system puts people at the heart of the business

– Explains how a global employee-recognition program was introduced at InterContinental Hotels Group and the benefits this has brought.

E-learning takes flight at Bluebird Care: New system enhances recruitment and service delivery

– Explains the advantages brought by e-learning to Bluebird Care, a provider of care in the home.

It's not all perfection at Paradise Retail: HR problems surface in the Indian hand-loom industry

– Observes a number of human-resource management problems in the Indian hand-loom industry.

Confidence that stops short of arrogance is the key to call-center success: Conversations must be tailored to each customer's needs

– Emphasizes the importance of self-confidence in sales people and reveals how these employees can achieve confidence in their call-center roles.

Positive emotions boost employee engagement: Making work fun brings individual and organizational success

– Highlights the power of positive emotions in helping to build individual and organizational success.

Twenty-one steps to successful leadership: Coaching is better than poaching when engaging executives of the future

– Presents 21 tools to coach future leaders.

Increasing the magnetism of your organization: An interview with Roberta Chinsky Matuson, author of Talent Magnetism: How to Build a Workplace that Attracts and Keeps the Best

– Provides an interview with Roberta Chinsky Matuson, author of Talent Magnetism: How to Build a Workplace that Attracts and Keeps the Best.

Collaborative Leadership: Building Relationships, Handling Conflict and Sharing Control (2nd ed.)

The Diversity Dashboard: A Manager’s Guide to Navigating in Cross-Cultural Turbulence

FT Guide to Business Training

Beyond Office Politics: the Hidden Story of Power, Affiliation and Achievement in the Workplace