Table of contents
Day‐to‐day leadership
David KesbyThis paper aims to position leadership as a relationship between leader and follower, and suggests ways that leaders can develop the relationship as a day‐to‐day activity.
No more heroes… as all managers become leaders at Lancashire County Council
Blair McPhersonThis paper aims to advance the view that, as organizations realize the limitations of working in isolation and accept the need to develop partnerships and coalitions, they seek a…
Outsourcing connects BT with better and cheaper HRM: Deal builds on strengths of joint‐venture partners
This paper aims to trace the history of the BT‐Accenture e‐peopleserve joint venture, which provides HR services not only for BT but also for other clients.
Training restores pride among customer‐service staff at Johnsons Apparelmaster: Project highlights path to significant and lasting change
The purpose of this paper is to explain how a training initiative helped to boost customer service and improve customer relations at a UK workwear‐rental supplier, despite…
Training re‐energizes call‐center staff at First Choice Holidays: Initiative overhauls organizational culture
The purpose of this paper is to describe a training initiative that helped to re‐energize call‐centre staff at First Choice Holidays.
A‐Plant makes the grade through targeted training: Hire firm transforms attitudes to people development
The purpose of this paper is to describe how training helped UK hire company A‐Plant to improve customer service and profitability, promote more of its own employees to management…
Callender Aeropart apprentices learn to be lean: Course instils good habits early in people's careers
The purpose of this paper is to describe the Start Lean program, run by the Manufacturing Institute in the UK, which aims to introduce apprentices to the principles of lean…
MITIE's real apprentices earn real jobs: Training links the company's needs with those of the community
The purpose of this paper is to describe the award‐winning real‐apprentice scheme, run by support‐services company MITIE, which has successfully linked the company's need for…
Natural resources, expertly deployed at Fugro: Global exploration business adopts e‐learning accessible in remotest parts of world
The purpose of this paper is to described the new collaborative working and knowledge‐sharing processes made possible at Fugro through the latest e‐learning publishing systems.
Training accounts for big improvements at Fairbairn Private Bank: Bespoke program blends internal and external expertise
The purpose of this paper is to describe how the customer‐service centre at Fairbairn Private Bank (FPB) was transformed by a training initiative that led to a string of awards.
WYPS cuts stress‐related illness: Individualized training helps managers to become better supervisors
The purpose of this paper is to reveal how individualized training helped managers to become better supervisors at West Yorkshire Probation Service, UK.
Improving your interview process: five key steps: Invest time and effort in getting the right person for the job
Tim BarnettThis paper aims to contend that the traditional interview is one of the least effective ways of recruiting for important posts and that there are at least five alternative ways to…
Interview with Lucy Bolton
Interview by Rachel BrownThis paper provides an interview with Lucy Bolton.
Keep your employees safe on the road
Mike PittThe paper aims to examine health and safety of employees on the road.
ISSN:
0967-0734Online date, start – end:
2002Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridMerged from:
Management Development ReviewEditor:
- Nicholas King