Table of contents
Have we “lost” it?
Philippa Foster Back OBEExamines how a company can formulate, embed and benefit from a corporate‐responsibility program.
Building a sense of family at Visa Europe: Leadership development stimulates “ripples in the pond”
Derrick Ahlfeldt, Jennifer CrambDescribes the challenges faced by Visa Europe's leadership‐development program (LDP) in its fifth year and the approaches Visa Europe has taken to keep the program fresh, and to…
Head massage? That will do nicely at Applied Language Solutions: Innovative HR policies keep energy, enthusiasm and commitment high during rapid expansion
Describes how innovative human‐resource management has helped Applied Language Solutions to grow, in less than three years, from a one‐man operation to a multi‐million‐pound…
Scottish and Southern Energy slashes staff attrition: Better, shorter induction program helps to double customer‐satisfaction ratings
Describes a new induction program at a Scottish and Southern Energy contact centre, which has slashed staff attrition and helped to double customer‐satisfaction ratings.
Investors in People aids staff loyalty at Pauley Design: Staff provided with personal career‐path plans
Sue MallesonDescribes the process of Investors in People (IIP) accreditation that has helped Pauley Design to develop and retain skilled staff.
Group 4 Securicor global‐leadership program engages managers of the future: Participants learn the importance of “decent doubt”
Describes Group 4 Securicor's global‐leadership program, a structured career‐development program that is based on Manchester University's executive MBA but also has courses run by…
IBM's “tangible culture” approach can smooth the way to successful transformation: A practical approach for culture change
Sara J. Moulton RegerDescribes the “tangible culture” approach in promoting culture change, and smoothing the way to successful integration, which consultants and researchers devised to resolve some…
Boots has the prescription for simpler staff recruitment: Online system copes easily with large number of applications
Describes how UK and Ireland retailer Boots streamlined its recruitment process by moving from a paper and email based system to one based online.
BHSF taps into the graduate talent‐bank: SME learns the secret of recruiting, training and retaining the best
Michael ChapmanDescribes how UK healthcare‐insurance provider BHSF Ltd successfully recruits, trains and retains talented graduates.
Academy helps Target to deliver top talent of tomorrow: First eight employees emerge from rigorous selection process
Describes the academy set up by UK delivery company Target Express to develop the talents of employees who have the dedication and ambition to succeed at a higher level in the…
Zurich learns to do it with passion: Program brings new confidence, motivation, enthusiasm and commitment
Describes how The Training Foundation's Trainer Assessment Programme (TAP) is helping to improve training at UK Personal Lines (UKPL), part of Zurich Financial Services Group's UK…
Six Sigma speeds the “settling in” process at Bharati Computers Limited: New employees become productive more quickly after streamlining process
Shirshendu Roy, Praveen ChoudharyDescribes how Bharati Computers Limited reduced the average time required for new employees to complete the joining process from 14 to four days using six‐sigma techniques.
Spotlight on Dick Grote
Interview by Sarah PowellThe paper presents an interview with consultant Dick Grote.
ISSN:
0967-0734Online date, start – end:
2002Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridMerged from:
Management Development ReviewEditor:
- Nicholas King