Table of contents
The Fosby Flop can teach business to soar
Arthur FrancisAsks why performance improvement is debated so much more in sport than in business, and whether business has anything to learn from sport techniques.
Managers dare to be different at Dixons: Program develops creativity and a “can do” attitude
Examines how electrical retailer Dixons developed a “can do” approach and an attitude of “daring to be different” among managers who were previously seen as by senior executives…
Pfizer Global Manufacturing finds the formula for success: Explorer program creates “can do, will do” culture among team leaders
Describes award‐winning training at Pfizer Global Manufacturing (PGM), which has helped to create a “can do, will do” culture among team leaders who previously referred to their…
Today's executives develop those of tomorrow at Eli Lilly: Storytelling fosters leadership talent
Shares the successful experience of Lilly Research Laboratories (LRL) in engaging senior leaders in developing the next generation of leaders.
Cadbury's runs smoothly under pressure: Wellness program keeps IT project on track
Describes a wellness programme among 260 employees at Cadbury Trebor Bassett who were charged with implementing a global information‐technology project to a strict deadline.
BT connects employees with stress‐management assistance: Company provides self‐help tools – and much more
Reveals how telecommunications giant BT has created a stress‐management toolkit to help its 102,000 employees worldwide to review their own stress levels and take action to…
Campbell's makes double of its technicians' skills: Win‐win achieved for employees and company
Describes how a training programme enabled UK food producer Campbell's Grocery Products Ltd to make the most of its technicians' skills.
McDonald's serves up better customer care and lower employee turnover: Two‐stage training for more than 4,000 staff
Describes the two‐stage training that quick‐service restaurant McDonald's has devised for its customer‐facing employees.
Investment in training and development bears fruit for Fenmarc: Company achieves Asda's coveted Gold Supplier status
Describes how an award‐winning training and development programme has helped to transform the culture and performance at Fenmarc, a UK vegetable processor and packer.
Freshfields Bruckhaus Deringer lawyers learn from time‐traveling secret agents: Online course raises awareness of e‐mail best practice
Describes a media‐rich online course that helped to raise awareness of e‐mail best practice at international law firm Freshfields Bruckhaus Deringer.
Valuing diversity at Wigan & Leigh College: Culture change achieved through new policies, practices, training and development
Examines how Wigan & Leigh College, in partnership with learning expert Academee, has put in place policies, practices, training and development to promote equality and inclusion…
Ingham Jones keeps small firms on the right HR track: Consultants can “tell it as it is” to owner‐managers
Describes how HR and workplace‐psychology agency Ingham Jones works with small and medium‐size companies in West Yorkshire, UK.
Spotlight on Peter Cappelli
Interview by Sarah PowellThis article provides an interview with Peter Cappelli
ISSN:
0967-0734Online date, start – end:
2002Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridMerged from:
Management Development ReviewEditor:
- Nicholas King