Table of contents
Citigroup diversity program succeeds through top‐management involvement and focus on results: Cross‐business teams make measurable progress in 100 days
The European division of Citigroup’s Corporate and Investment Bank (CIB) has gone beyond activities such as conferences, awareness training and network building, to launch an…
Job flexibility and work‐life balance pay dividends for Nationwide: High satisfaction rate among employees
Substantial benefits to both the organization and its employees have resulted from job‐flexibility and work‐life balance initiatives at UK building society Nationwide. In the…
Shift‐pattern switch improves staff turnover and recruitment at Seeboard: High‐risk initiative brings rich rewards
Switching from three‐week rolling shifts to fixed shift patterns at Seeboard Energy’s customer‐contact center was seen as a high‐risk strategy by some managers, but has…
HR as a catalyst in change management at BAA: The differing experiences of Glasgow and Edinburgh airports
UK airport operator BAA plc has undergone two major change‐management programs since it became one of the first publicly owned organizations of its kind be privatized…
Volvo engineers new ways to manage change: The best of both worlds
In recent years, there has been a subtle change in the advertising campaigns run by Swedish car manufacturer Volvo. The cars have always been renowned for their solidity…
New CEO aims to make Microsoft a better corporate citizen: Ballmer changes the company culture
In 2000, Steve Ballmer took over from Bill Gates as chief executive of Microsoft. In so doing, he took on the massive challenge of restructuring the company’s management of…
Coaching helps Vodafone to change its culture: …and transforms the working of managers, teams and the business
Vodafone’s change from a command and control culture to one based on coaching and collaboration has helped the company to top the league table of mobile‐telephone network quality…
Beefeater Academy breeds managers of the future: The practical lessons of an action‐learning scheme
“The Beefeater Academy has opened doors which otherwise would have been closed to me. I have learned more about myself and my ambition in the last seven months than in the past…
StorageTek expands its employees’ horizons: Exercise illustrates how individual efforts fit the overall picture
An unusual teambuilding exercise helped employees at StorageTek, an international provider of data storage and network solutions, to see how their individual efforts fit into the…
Developing consultancy skills for experienced HR specialists at Shell People Services: Modular program brings business benefits
In a bid to enhance internal‐consultancy skills and develop more effective service providers, the HR advice and consultancy practice of Shell People Services – a shared‐services…
ISSN:
0967-0734Online date, start – end:
2002Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridMerged from:
Management Development ReviewEditor:
- Nicholas King