Table of contents
People: a key ingredient at Pret A Manger
Giving junior team members a significant role in hiring decisions and encouraging employee feedback on customer‐comment forms are just two of the unconventional human‐resource…
Re‐engineering HR delivery at IBM
Faced with declining revenues and significant business losses in the early 1990s, IBM reviewed its products, services, infrastructure, operations and functions. As part of this…
Managing diversity at Dow Chemical and Texas Commerce Bank
Better communications between managers and their employees are helping two US companies – Dow Chemical and Texas Commerce Bank – to manage their diverse workforces. Dow Chemical…
The SoftwareCo approach to retaining key workers
A US supplier of networking information technology (IT) has only 5 percent annual turnover of IT staff, compared with an industry average of 15 percent. SoftwareCo’s success in…
“Hands‐on” approach keeps GNER on track
Christopher Garnett, chief executive of the UK’s Great North Eastern Railway (GNER), takes a hands‐on approach to customer service. He could sit back and enjoy red‐carpet…
Learning center boosts training at Forest Press
A learning center is helping to boost training and uncover hidden talents among the workforce of a medium‐size printing firm. A warehouseman at the 90‐employee Forest Press, who…
Motorola adapts training to modern business demands
Motorola considers education to be an employee right as well as a responsibility, and every Motorola employee must complete at least 40 hours of training a year. This usually…
Bausch & Lomb sees the benefits of pan‐European development
Global eye‐care company Bausch & Lomb has introduced a pan‐Europe, Middle East and Africa (EMEA) competency‐based development program for talented middle managers from all of its…
News International updates its certificate in management
Twelve months ago, News International was looking to update and revitalize its certificate in management, a management‐development program aimed at junior and middle managers. The…
Jaguar uses game‐show techniques to get dealers up to speed
Techniques based on popular television game‐show culture and online gaming psychology were used to train car dealers around the world in the features of the new Jaguar X‐Type. The…
Fire‐fighters respond to modern management development
Firefighters spend less than 10 percent of their working time on emergencies. Yet the way they spend the other 90 percent of their working time directly influences how they…
ISSN:
0967-0734Online date, start – end:
2002Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridMerged from:
Management Development ReviewEditor:
- Nicholas King