Management Development Review: Volume 6 Issue 6
Table of contents
THE CHALLENGES OF INTERNATIONAL ORGANIZATIONAL CHANGE
Ariane Berthoin AntalPresents the results of a survey on international organizationalchange at Ashridge′s recent “2001: A Research Odyssey”Conference.
WORK‐BASED LEARNING HAS ARRIVED
Derek PortwoodWork‐based learning, as with most major developments, needs thecorrect social and economic conditions, which now prevail. Looks at thisin some depth and particularly Middlesex…
THE CONSULTANCY AGENDA FOR TRAINERS
Colin GillsArgues that trainers are, more than ever, being asked to reconcilecorporate agendas with human values. This may mean working in an equalbusiness partnership with line managers and…
A MANAGEMENT DEVELOPMENT OVERVIEW
Charles MargerisonDiscusses in depth the real meaning of management development atboth a personal and organizational level. Goes on to give guidelines fordevelopment and includes a checklist. Shows…
MANAGING AND TRAINING FOR CUSTOMER SERVICE
Steve Macaulay, Sarah CookDiscusses a recent Industrial Society survey which indicated thatcustomer care and service was a priority for UK organizations. Showsthat “the customer is always right” needs an…
STRATEGIC MENTORING AND THE DEVELOPMENT OF MANAGERS
Robert J. Newton, Michael J. WilkinsonDiscusses in depth mentoring and its meaning and present use, inparticular with regard to Ashworth Hospital′s Management DevelopmentProgramme for 80 managers. Gives the background…
BUSINESS OBJECTIVES AND LEARNING AT THE POST OFFICE
John GriffithsLooks at the changes which have happened to the Post Office, and inparticular with regard to the three main parts‐the Royal Mail,Parcelforce and Post Office Counters. Discusses…
THE SPECIAL SKILLS OF LISTENING
Trevor BentleyThe ability to listen is very important and for facilitators evenmore so Gives six situations‐monologue, dialogue, conversation,discussion, debate and argument to show how…