Management Development Review: Volume 6 Issue 6

Subject:

Table of contents

THE CHALLENGES OF INTERNATIONAL ORGANIZATIONAL CHANGE

Ariane Berthoin Antal

Presents the results of a survey on international organizationalchange at Ashridge′s recent “2001: A Research Odyssey”Conference.

537

WORK‐BASED LEARNING HAS ARRIVED

Derek Portwood

Work‐based learning, as with most major developments, needs thecorrect social and economic conditions, which now prevail. Looks at thisin some depth and particularly Middlesex…

502

THE CONSULTANCY AGENDA FOR TRAINERS

Colin Gills

Argues that trainers are, more than ever, being asked to reconcilecorporate agendas with human values. This may mean working in an equalbusiness partnership with line managers and…

421

A MANAGEMENT DEVELOPMENT OVERVIEW

Charles Margerison

Discusses in depth the real meaning of management development atboth a personal and organizational level. Goes on to give guidelines fordevelopment and includes a checklist. Shows…

1931

MANAGING AND TRAINING FOR CUSTOMER SERVICE

Steve Macaulay, Sarah Cook

Discusses a recent Industrial Society survey which indicated thatcustomer care and service was a priority for UK organizations. Showsthat “the customer is always right” needs an…

3556

STRATEGIC MENTORING AND THE DEVELOPMENT OF MANAGERS

Robert J. Newton, Michael J. Wilkinson

Discusses in depth mentoring and its meaning and present use, inparticular with regard to Ashworth Hospital′s Management DevelopmentProgramme for 80 managers. Gives the background…

662

BUSINESS OBJECTIVES AND LEARNING AT THE POST OFFICE

John Griffiths

Looks at the changes which have happened to the Post Office, and inparticular with regard to the three main parts‐the Royal Mail,Parcelforce and Post Office Counters. Discusses…

968

THE SPECIAL SKILLS OF LISTENING

Trevor Bentley

The ability to listen is very important and for facilitators evenmore so Gives six situations‐monologue, dialogue, conversation,discussion, debate and argument to show how…

1345

ISSN:

0962-2519

Online date, start – end:

1992 – 1997

Copyright Holder:

Emerald Publishing Limited