International Journal of Physical Distribution & Logistics Management: Volume 53 Issue 2
Table of contents
Customer experience dimensions in last-mile delivery: an empirical study on unattended home delivery
John Olsson, Daniel Hellström, Yulia VakulenkoThe success of last-mile delivery is dependent on consumer acceptance of such services, yet little is known about unattended delivery experience. This paper's purpose is to…
Supply chain risk management strategies in normal and abnormal times: policymakers' role in reducing generic medicine shortages
Victoria Ahlqvist, Nonhlanhla Dube, Marianne Jahre, Jin Soo Lee, Tsegaye Melaku, Andreas Farstad Moe, Max Olivier, Kostas Selviaridis, Joe Viana, Christine AardalThis paper links supply chain risk management to medicine supply chains to explore the role of policymakers in employing supply chain risk management strategies (SCRMS) to reduce…
How to not lose oneself: the case for relational identity in collaborative supply relationships
Oskari RintalaFor a long time, researchers have stressed the importance of identity for collaborative supply relationships. Accordingly, it has been proposed that supply relationships may be…
Ambidextrous strategies in turbulent times: the experience of manufacturing SMEs during the COVID-19 pandemic
Marco Bettiol, Mauro Capestro, Eleonora Di Maria, Stefano MicelliThe paper refers to the framework of ambidexterity to explain the strategic paths of manufacturing SMEs in turbulent times, by investigating SMEs' strategic reaction to the…
Strategic responses to the pandemic: a case study of the US department store industry
Ruifeng Wang, Martin Dresner, Xiaodan PanThe study focuses on (1) the success of three strategies employed during the pandemic – two “persevering” strategies, curbside pickup and return window extension and one…

ISSN:
0960-0035e-ISSN:
1758-664XISSN-L:
0960-0035Online date, start – end:
1990Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Professor Ivan Russo
- Professor Shashank Rao