International Journal of Physical Distribution & Logistics Management: Volume 52 Issue 3

Parcel lockers vs. home delivery: a model to compare last-mile delivery cost in urban and rural areas

Arianna Seghezzi, Chiara Siragusa, Riccardo Mangiaracina

This paper investigates the economic performances of two business-to-consumer (B2C) e-commerce last-mile delivery options –parcel lockers (PLs) and traditional home delivery (HD…

The impact of power and relationship commitment on customer integration: a replication and extension

Min Zhang, Xiande Zhao, Baofeng Huo, Barbara Flynn

This study aims to examine the relationships between power, relationship commitment and customer integration by replicating and extending Zhao et al. (2008) in China and the USA.

Consumer preferences for innovative and traditional last-mile parcel delivery

Rico Merkert, Michiel C.J. Bliemer, Muhammad Fayyaz

The purpose of this research is to reveal consumer preferences towards innovative last-mile parcel delivery and more specifically unmanned aerial delivery drones, in comparison to…

Robotic process automation in Maersk procurement–applicability of action principles and research opportunities

Remko van Hoek, Jacob Gorm Larsen, Mary Lacity

The authors share a real-world case study of a multiple-year adoption process of robotic process automation (RPA) in procurement to add to the limited empirical research base on…