International Journal of Physical Distribution & Logistics Management: Volume 27 Issue 9/10

Applying theories from other disciplines to logistics

James R. Stock

Proposes that the discipline of logistics can benefit from borrowing theories from other areas of study. Presents examples of theories from other disciplines that have already…

Customer service in physical distribution: a utility‐function approach

James H. Bookbinder, Maureen E. Lynch

Decision analysis in management science employs concepts from economics such as utility functions and indifference curves. A utility function U models the “satisfaction” that a…

Resource‐based theory and strategic logistics research

Sergio Olavarrieta, Alexander E. Ellinger

Despite calls for more theoretical and strategically oriented work in logistics, the resource‐based theory of the firm (RBT), and the related capabilities approach ‐ which…

Segmenting logistical service offerings using the extended buygrid model

Paul H. Zinszer

Presents the buygrid model, taken from industrial marketing, and extends it to include logistical service operations. Applies the model to selected logistical research literature…

Using the elaboration likelihood model to guide customer service‐based segmentation

James A. Eckert, Thomas J. Goldsby

Conceptualizes a model of customer service‐based segmentation derived from the elaboration likelihood model (ELM). Logistics organizations are utilizing improved customer service…

Strategic supplier partnering: a psychological contract perspective

Donna Blancero, Lisa Ellram

Psychological contract and organizational justice theories are used in the management literature to describe the relationship between employees and employers. Provides an…

Application of the means‐end value hierarchy model to understanding logistics service value

John T. Mentzer, Stephen M. Rutner, Ken Matsuno

In the behavioural science areas of psychology and consumer behaviour, the means‐end value hierarchy model has often been applied to understand individuals’ values structures ‐ in…