International Journal of Physical Distribution & Logistics Management: Volume 21 Issue 8

Pathways to Customers: Reducing Complexity in the Logistics Pipeline

John L. Gattorna, Norman H. Chorn, Abby Day

The fundamental weakness in traditional supply‐chain managementthinking is that of trying to change the behaviour of everyone involvedby exhorting them to create and maintain a…

Distribution Cost Accounting in International Logistics

Richard Lancioni

In general, distribution costs fall into two discrete areas:staff/administration costs, i.e. those cost centres associated withsupporting the line distribution functions; and…

User Perceptions of Customer Service

James M. Hunt, Rajan Chandran

In assessing international marketing endeavours, it is essential tounderstand customer services as a function of the logistics structuresof global organisations. Users form…

Dialectic of the Information Revolution

Jeremy Shapiro

Technical barriers to the use of advanced decision support systemsbased on mathematical programming models for integrated planning arebecoming less and less important. The more…

Total Quality Management: Panacea or Pitfall?

Norman H. Chorn

There are two types of learning in organisations: single‐looplearning is a participative process of fine tuning or refinement,occurring inside the system; double‐loop learning is…

Building Relationships in Distribution Channels

John L. Gattorna

Strategic partnering is a method of developing a relationshipbetween two members of a distribution channel based on the growth ofunderstanding, trust and shared information. It…

Manufacturing Strategy as a Competitive Weapon

Steve Young

In today′s highly competitive and fast‐changing businessenvironment, the manufacturing function must be more highly integratedinto the total company. Successful manufacturers have…