International Journal of Contemporary Hospitality Management: Volume 9 Issue 3

The new fasces* of the fast food market? The potential for consortia in pizza home delivery

Stuart Price

With the pizza food service market becoming increasingly polarized, the independent operators are operating in illiberal market conditions. Presents a taxonomy of competition…

An empirical study of customer comment card quality and design characteristics

Joel D. Wisner, William J. Corney

The use of comment cards is a very popular method for obtaining customer feedback in the hospitality industry. An investigation was made regarding the current status of comment…

Restaurant marketing: selection and segmentation in Hong Kong

Jaksa Jack Kivela

Determinant attribute analysis technique that isolates critical product attributes, can be a useful marketing tool for organizations hoping to penetrate new markets, and…

Hospitality/tourism job applications and educational expectation

Glenn F. Ross

Relatively little is known about basic educational goals and preferences among prospective hospitality/tourism industry employees. Relationships between hospitality/tourism career…

Selecting students: is there an education‐industry mismatch?

Elizabeth M. Ineson, Richard F. Kempa

Centres on the selection of undergraduates for hotel and catering management (HCM) courses in the UK. Semi‐structured, face‐to‐face in‐depth interviews (N = 25) were conducted…