International Journal of Contemporary Hospitality Management: Volume 8 Issue 1

AIDS in the US hospitality industry: recommendations for education and policy formulations

Clayton W. Barrows, Mike Gallo, Tomas Mulleady

Despite the overall impact the AIDS epidemic has had on US business and society, few articles have been published in academic journals on hospitality management. Presents a brief…

Recent developments in the Taiwanese tourist industry ‐ implications for Australia

Bruce Prideaux

Taiwanese inbound tourism to Australia has experienced a rapid increase in the 1990s. Summarizes this recent growth in Taiwanese tourism and examines a range of issues which must…

The waiting experience: towards service quality in the leisure industry

Jillian Dawes, Jennifer Rowley

Discusses waiting as a part of the service experience, and thus its influence on customer satisfaction. Explains how to distinguish satisfaction and its role in determining…

Employee perceptions of the hotel sector in the People’s Republic of China

Jeremy R. Huyton, John Sutton

With the ever‐critical travelling public now venturing throughout China, not only does China need hotel staff, it needs staff who are trained to international standards. Looks at…

Hotel managers’ perceptions of upward and downward communication

Betsy Stevens, Jim Hisle

Based on interviews with hotel managers, discusses the importance of communication, and examines problems in both upward and downward communication. Suggests various ways of…